If you own a business, you should be looking for every business advantage you can get your hands on. One way to easily gain an upper hand over even your larger competitors is by making use of a virtual PBX phone system service. This type of system can make your business seem bigger than it actually is by using certain really innovative features.
As a beginning, an Internet based telephone system uses a virtual receptionist, also known as an auto attendant, just like the largest corporations do. This feature automatically answers, and directs, received phone calls so that they are routed to the proper employee or area, just like the big boys.
Rules for call answering let you establish how inbound phone calls are routed, and are very flexible. An inbound call can go to voice mail, different extensions and totally different phone numbers depending on how you define the rules. These include the time of day, what day of the week it is, and even the caller ID of the inbound call.
A call queue system can be established, which can put inbound calls on hold until someone can answer the phone. You can decide what is heard by the caller as they wait, such as music, or a pre-recorded message. By using a queue, you make sure that incoming calls are taken care of as rapidly and effectively as practical.
A feature rich voice mail system is included which allows incoming calls to be answered with customizable salutations and messages that are left in separate mailboxes. Notification can be sent when a new message is received, and you can even receive the voice mail as an email attachment, giving you the ability to quickly handle the call.
Multiple telephone extensions let you effectively route inbound calls to the right department. This helps with giving your business the impression of having multiple departments with multiple employees. Extensions can be added as they are needed, giving you quick and cost affective telephone solution expansion.
With an Internet based telephone system, you have the option of a local phone number, a toll free number, or both. While the toll free option will not be more expensive to use, it does help to give your small company the feel of a larger business.
The above are a sampling of the advanced features offered by a virtual SOHO PBX solution that help make your company seem like a bigger operation. Make use of an inexpensive, simple to use Internet based phone system and begin to see how its powerful features can really work towards improving the bottom line of your company.













